FAQ

1. Do you ship outside the U.S.?
No, we currently only ship within the United States.

2. How much does shipping cost?
All orders include free shipping.

3. How long will delivery take?
Usually 2–5 business days after processing.

4. Do you provide tracking information?
Yes, you will receive tracking details by email once your order ships.

5. Can I return an item if I don’t like it?
Yes, returns are accepted within 30 days as long as items are unused and in original packaging.

6. Who covers the return shipping fee?
Customers are responsible for return shipping unless the product is defective or incorrect.

7. How quickly will I get my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned product.

8. What if my order arrives damaged?
Please contact us within 7 days with photos, and we will arrange a replacement or refund.

9. Can I cancel an order?
Yes, you may cancel before your order has shipped.

10. How do I contact customer service?
Email us at contact@ackerleyhome.shop or call 504-330-8542.